FREQUENTLY ASKED QUESTIONS
RETURNS INFORMATION
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The more information we have on your order, the smoother your refund process will be. Please include a copy of your invoice in your return package and keep the original for your personal records. If you lost your invoice, don’t worry about it!
Please email online@hifinest.com or call (808) 892-8880 with your full name on the order, contact information, order number, and a reason for returning your item. We will send you a copy of your invoice to include in your return package!
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We do not accept returns or exchanges on items labeled FINAL SALE or items that were purchased at a discounted price. Also, SALE items are not eligible for returns/exchanges for a different size. We highly recommend double-checking order details before checkout. Mahalo nui loa in advance for your understanding!
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Were you looking to switch sizes or get something completely different? We want to make sure we have that item in stock first, so please email our online department at online@hifinest.com or call (808) 892-8880 and let them know the following:
Your order number
Contact Information
What you received that you would like to exchange
What you would like to exchange for. Please include details such as color and size.
One of our representatives will be happy to assist in processing your exchange!
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We can process your return/exchange within our stores. We will need the items you want to exchange/return and the packing receipt that comes with said items. As a result of needing an exchange, we advise you to call the stores ahead to see if the items you need are still in stock because our online department and stores having different inventories.
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We’re unable to cover return postage costs unless your order is damaged, faulty, or the wrong items were received. If your return fits under these categories, we will issue you a prepaid shipping label at no additional cost to you.
If your return does not fall under any of those categories, you will be responsible for return postage costs. We will only cover shipping costs on items you are exchanging for. Offer is not valid on items returned for store credit or purchases using store credit at a later time. Mahalo nui loa in advance for your understanding!
DELIVERY INFORMATION
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Once the mail carrier receives your package, we usually allow for 3-5 business days for local shipping. Depending upon the volume of orders we receive, online orders purchased during certain online drops/sales may take a little longer for us to pack and process.
We are working diligently to get you your package as soon as possible. Please feel free to contact us at online@hifinest.com for any inquiries about your order. Mahalo nui loa in advance for your patience!
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Unfortunately, our in-store and online departments are completely separate entities, and we are unable to offer in-store pick-up for any orders made online. Mahalo nui loa in advance for your understanding!
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We pride ourselves on working quickly and efficiently in order to get your order to you as soon as possible. Therefore, once an order is processed, we cannot cancel or modify a shipment. Please be sure to double-check your cart and shipping information prior to checkout!
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Shipping addresses cannot be changed. We will only ship to the address entered when the order was originally placed. Please double-check your address before checking out. If there is an error in the shipping address or a package is returned due to customer error, you must repurchase an additional shipping label in order for us to mail out your package again.
WRONG ITEM RECEIVED/MISSING ITEMS
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We apologize for any inconvenience this may have caused! We would like to assist you in getting this sorted out right away. Please email our online department at online@hifinest.com or call (808) 892-8880 and a representative from our online department will work to resolve this immediately!
DAMAGED/LOST/STOLEN PACKAGES
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The more information we have on your order, the smoother your refund process will be. Please include a copy of your invoice in your return package and keep the original for your personal records. If you lost your invoice, don’t worry about it! Please email online@hifinest.com or call (808) 892-8880 with your full name on the order, contact information, order number, and a reason for returning your item. We will send you a copy of your invoice to include in your return package.
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We do not accept returns or exchanges on items labeled FINAL SALE or items that were purchased at a discounted price. Also, SALE items are not eligible for returns/exchanges for a different size. We highly recommend double-checking order details before checkout. Mahalo nui loa in advance for your understanding!
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Were you looking to switch sizes or get something completely different? We want to make sure we have that item in stock first, so please email our online department at online@hifinest.com or call (808) 892-8880 the following:
Your order number
Contact Information
What you received that you would like to exchange
What you would like to exchange for. Please include details such as color and size.
One of our representatives will be happy to assist in processing your exchange!
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Once the refund has been received and processed, it should take about 5-10 business days to reflect in your bank account.
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HAWAII’S FINEST ONLINE
99-954 Iwaena St. Unit A
Aiea, HI 96701 -
Unfortunately, our in-store and online departments operate separately, so we are unable to accommodate in-store returns or exchanges that were purchased from our online store. Please email our online department at online@hifinest.com or call (808) 892-8880, and a representative will assist you with your return/exchange. Mahalo nui loa in advance for your understanding!
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We’re unable to cover return postage costs unless your order is damaged, faulty, or the wrong items were received. If your return fits under these categories, we will issue you a prepaid shipping label at no additional cost to you.
If your return does not fall under any of those categories, you will be responsible for return postage costs. We will only cover shipping costs on items you are exchanging for. Offer is not valid on items returned for store credit or purchases using store credit at a later time. Mahalo nui loa in advance for your understanding!
We are so sorry to hear this! All items are thoroughly inspected prior to shipping, but it is possible that the flaw was either missed or your product was damaged in transport. We pride ourselves in giving our customers quality items with great customer service. Please email us at online@hifinest.com with a picture of the damaged item(s), picture of damaged of packing materials (i.e. polymailer or box), your contact information, and order number.
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Oh no! We are so sorry to hear this; please contact your local mail carrier and file a lost/stolen package claim using your tracking number. If you have lost or misplaced your tracking number, please email us at online@hifinest.com or call (808) 892-8880, and we will resend your tracking number.
Once you file a lost/stolen package claim, please forward the claim number to our online department at online@hifinest.com or call (808) 892-8880, and we will help resolve the matter.
GENERAL QUESTIONS
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***During Cyber Weekend Sales, there will be no free shipping.***
Otherwise, we offer free shipping on domestic orders over $200; however, please note that select items and promotions are excluded from this offer. Hawaii's Finest reserves the right to change any promotions at any time. Mahalo for your understanding.
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You can now use Gift Cards or Store Credit issued online at our Ala Moana and Kapolei Shops. Starting from September 25, 2020 Gift Cards issued in-stores can also be used to make purchases online.
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Starting from September 25, 2020, Gift Cards issued in-store from our Ala Moana and Kapolei stores can also be used to make purchases online.
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Store credits and gift cards purchased at our Oahu locations (Ward and Ka Makana Alii) can be used at either Oahu in-store location but not at our Molokai in-store location. Store credits/gift cards issued at our Molokai in-store location cannot be redeemed at Ward or Ka Makana Alii.
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Yes, we do. Please visit hifinestcustoms.com to check out our services and request a quote.
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Generally, all items that are sold in store are also avaliable online, however, sometimes due to shipping or inventory constraints some items may be exclusive to certain departments (Moloka'i store, O'ahu store locations, or online). In-store inventory cannot be purchased online or over the phone to be shipped.
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We sell up to 5X Mens T-shirts, 2X Womens Shirts/Tops, and XL Kids Shirts. Occasionally we offer up to 7X Aloha Shirts and Jackets (Limited Selection).
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There may be a chance it is in-store. Online and in-store are two different inventories, so you may find an item in-store that is sold out online.
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Once a product sells out, it sells out. We may reprint an old design in a different color scheme, but majority of the time, we do not reprint old designs.
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Please email sponsorship inquiries to info@hifinest.com.
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Yes, we do. International shipping costs will be applied.
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No, we do not offer this service. Due to the volume of orders we receive, we are unable to provide in-store pickup.
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Currently, we have three stores. Two are located on O‘ahu and the other on Moloka‘i.
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Unfortunately, we are no longer offering phone order services. Mahalo nui loa for your understanding.
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Please click on the Events section of our website. From there, click the date of the event you would like to attend to purchase your tickets. Tickets are also available for purchase in-store at our Ward and Kapolei shops.